gobahis Privacy Policy —
Your Data, Protected

1. Who We Are

gobahis operates the online betting and casino platform accessible at gobahis.ws. gobahis is operated under international gaming standards and provides services including sports betting (including cricket betting and PSL markets), live casino, slot games, Fortune Bingo, and related promotional services. When this Privacy Policy refers to "gobahis", "we", "us", or "our", it refers to the operating entity behind the gobahis brand and platform.

This Privacy Policy governs the collection and processing of personal data in connection with your use of the gobahis platform. If you have any questions about how gobahis handles your data, you may contact us at the details provided in Section 13 of this document.

2. Information We Collect

gobahis collects personal information from you in several ways — information you provide directly, information generated by your use of the platform, and information collected automatically through technical means. The categories of information collected are described below.

2.1 Information You Provide Directly

• Registration data: Your full name, date of birth, email address, mobile phone number, and chosen username when you create a gobahis account.
• Identity verification (KYC) documents: A copy of your CNIC (Computerised National Identity Card) or other government-issued identity document required to verify your identity and confirm that you meet the minimum age requirement of 21 years.
• Financial information: Payment method details necessary to process deposits and withdrawals — including JazzCash mobile wallet numbers, EasyPaisa account details, bank account information (HBL, UBL, Meezan Bank), SadaPay details, or debit card information. gobahis does not store full card numbers; these are handled by our payment processors.
• Address information: Your residential address in Pakistan, required for certain regulatory and fraud-prevention checks.
• Communications: The content of any messages, support tickets, emails, or live chat conversations you submit to gobahis customer service.
• Responsible gaming declarations: Any self-exclusion requests, deposit limit settings, or problem gambling disclosures you submit through gobahis's responsible gaming tools.

2.2 Information Generated by Your Use of gobahis

• Betting and gaming records: Full transaction history including all bets placed, markets selected, stakes wagered, odds accepted, results, and winnings paid out.
• Deposit and withdrawal records: A complete log of all financial transactions on your gobahis account, including amounts in PKR, payment method used, timestamps, and transaction statuses.
• Session data: Login times, session durations, pages visited within the gobahis platform, and features accessed.
• Bonus and promotion usage: Which gobahis promotions you have claimed, wagering progress against bonus requirements, and bonus settlement records.

2.3 Information Collected Automatically

• Device information: Device type, operating system version, browser type and version, screen resolution, and unique device identifiers.
• IP address and geolocation data: Your IP address at the time of login and activity, used for security monitoring and geographic access controls.
• Cookie data: As described in Section 6 of this policy.

Data Category	Examples	Collected At
Identity Data	Name, CNIC, date of birth	Registration & KYC
Contact Data	Email, mobile number, address	Registration
Financial Data	Payment method details, transaction history	Deposit / Withdrawal
Technical Data	IP address, device type, browser	Every session
Usage Data	Bets placed, pages visited, session length	Ongoing platform use
Communications Data	Support tickets, live chat logs	When you contact support

3. How We Use Your Data

gobahis uses the personal information collected for the following purposes:

• Account creation and management: Setting up and maintaining your gobahis player account, verifying your identity, and managing your profile and preferences.
• Service delivery: Enabling you to place bets, play casino games, participate in Fortune Bingo, deposit and withdraw funds in PKR, and access all features of the gobahis platform.
• Age verification and responsible gaming: Confirming that all gobahis players are aged 21 or above and administering responsible gaming tools including deposit limits, session limits, and self-exclusion arrangements.
• Payment processing: Processing deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, USDT TRC20, and debit card methods. gobahis shares necessary data with payment processors solely for this purpose.
• Fraud prevention and security: Detecting and investigating suspicious account activity, preventing unauthorised access, and protecting the integrity of the gobahis platform.
• Regulatory compliance: Meeting obligations under applicable international gaming regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality and training purposes.
• Marketing and promotions: Sending you gobahis promotional offers, cricket betting bonus notifications, and PSL season promotions — but only where you have consented to receive them or where gobahis has a legitimate interest in doing so. You can opt out at any time.
• Platform improvement: Analysing aggregated and anonymised usage data to improve gobahis product features, user interface, and betting market offerings.

4. Legal Basis for Processing

gobahis processes your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform the contract between you and gobahis — delivering the betting and gaming services you have registered for.
• Legal obligation: Processing required to comply with regulatory requirements applicable to gobahis's gaming licence and international AML/KYC obligations.
• Legitimate interests: Processing necessary for gobahis's legitimate business interests, including fraud prevention, platform security, and platform improvement, where those interests are not overridden by your rights.
• Consent: Processing for marketing and certain non-essential cookie purposes, where you have given your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

5. Data Sharing and Disclosure

gobahis does not sell your personal data to third parties. gobahis may share your data in the following limited circumstances:

5.1 Service Providers and Processors

gobahis engages third-party service providers who process data on gobahis's behalf under strict data processing agreements. These include payment processors (for JazzCash, EasyPaisa, and banking transactions), identity verification providers (for CNIC-based KYC), IT infrastructure and cloud hosting providers, and customer support software providers. These parties may only process your data for the specific purpose for which they are engaged and may not use it for their own independent purposes.

5.2 Regulatory and Legal Authorities

gobahis may disclose your personal data to regulators, law enforcement agencies, or courts where required by applicable law — for example, in response to a court order, a regulatory investigation, or an AML reporting obligation. gobahis will, where legally permitted, notify you of such a disclosure.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of gobahis's business assets, your personal data may be transferred to the acquiring entity. gobahis will notify users of any such transfer and the new entity will be required to honour the terms of this Privacy Policy.

6. Cookies and Tracking Technologies

gobahis uses cookies and similar technologies (local storage, session tokens, pixel tags) on the gobahis.ws website to ensure the platform functions correctly, to remember your preferences, to maintain your login session, and to analyse how the platform is used.

6.1 Types of Cookies Used by gobahis

• Strictly necessary cookies: Required for core platform functionality — session management, login persistence, and security tokens. These cannot be disabled without breaking the gobahis platform.
• Functional cookies: Remember your language, currency (PKR), and display preferences across sessions.
• Analytics cookies: Collect anonymised data about page visits, feature usage, and navigation paths to help gobahis improve the platform. No personally identifiable information is included in analytics data.
• Marketing cookies: Used only where you have consented — to measure the effectiveness of gobahis marketing campaigns and to avoid showing you the same promotion repeatedly.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair your ability to log in and use the gobahis platform. gobahis does not currently respond to browser "Do Not Track" signals.

7. Data Retention

gobahis retains your personal data only for as long as necessary for the purposes described in this policy, or as required by applicable law. The following general retention periods apply:

• Account data and KYC documents: Retained for the lifetime of your gobahis account and for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• Transaction records: Betting, deposit, and withdrawal records are retained for a minimum of seven (7) years for financial regulatory compliance purposes.
• Customer support communications: Retained for three (3) years from the date of the relevant interaction.
• Marketing preferences and opt-out records: Retained indefinitely to honour your opt-out preferences and prevent accidental re-enrolment.
• Technical log data: IP address logs and session data retained for up to twelve (12) months for security monitoring purposes.

When data is no longer required to be retained, gobahis will securely delete or anonymise it in a way that prevents re-identification.

8. Security Measures

gobahis implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS (Transport Layer Security) encryption for all data in transit between your device and gobahis servers.
• Encryption of sensitive data at rest, including payment details and identity documents.
• Access controls limiting gobahis staff access to personal data on a strict need-to-know basis, with role-based permission systems and activity logging.
• Regular security assessments and penetration testing of the gobahis platform infrastructure.
• Multi-factor authentication options for gobahis player accounts.
• Fraud detection systems that monitor for unusual account activity and flag potential breaches in real time.

While gobahis takes all reasonable precautions, no system is entirely immune to security risks. If you become aware of any suspected unauthorised access to your gobahis account, you should contact support immediately and change your password.

9. Your Rights Over Your Data

Depending on applicable data protection legislation, you may have the following rights in relation to your personal data held by gobahis:

• Right of access: You may request a copy of the personal data gobahis holds about you, free of charge, subject to identity verification.
• Right to rectification: You may request that gobahis corrects inaccurate or incomplete personal data held about you.
• Right to erasure: You may request that gobahis deletes your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction of processing: You may ask gobahis to restrict the processing of your personal data in certain circumstances — for example, while a rectification request is being considered.
• Right to data portability: You may request a machine-readable copy of your personal data where processing is based on consent or contractual necessity.
• Right to object: You may object to processing based on gobahis's legitimate interests, including profiling for direct marketing purposes. gobahis will cease such processing unless it can demonstrate compelling legitimate grounds.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact gobahis support at the details provided in Section 13. gobahis will respond to your request within thirty (30) days. In some cases, additional identity verification may be required before processing a data subject request.

10. Children and Minors

The gobahis platform is strictly restricted to individuals aged 21 years and above. gobahis does not knowingly collect personal data from persons under the age of 21. Age is verified during the registration process using CNIC-based identity verification.

If gobahis discovers or reasonably suspects that a player account is being operated by a person under 21, the account will be suspended immediately, all associated funds will be handled in accordance with gobahis's Terms and Conditions, and any personal data collected will be deleted to the extent permitted by applicable regulatory requirements.

If you believe that gobahis may have collected data from a person under 21, please contact us immediately at the details in Section 13 so that we can investigate and take appropriate action.

11. Third-Party Services

The gobahis platform may integrate with third-party services including payment gateways (JazzCash, EasyPaisa, HBL digital banking, UBL, Meezan Bank internet banking), game software providers, and analytics platforms. When you interact with these third-party services through gobahis, those third parties may collect data about you in accordance with their own privacy policies.

gobahis is not responsible for the privacy practices of third-party services. We encourage you to review the relevant third-party privacy policies. gobahis selects third-party partners carefully and requires them to maintain appropriate data protection standards consistent with the requirements of this Privacy Policy.

12. Changes to This Privacy Policy

gobahis may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. The "Last updated" date at the top of this page will be revised whenever a meaningful change is made.

Where changes are material — that is, where they meaningfully affect your rights or how gobahis uses your personal data — gobahis will notify registered players by email or by a prominent notice on the gobahis platform at least fourteen (14) days before the changes take effect. Continued use of the gobahis platform after that date constitutes acceptance of the updated policy.

We recommend reviewing this Privacy Policy periodically to stay informed about how gobahis protects your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way gobahis handles your personal data, please contact the gobahis Data Support team. Response times are typically within 2 business days.